Frequently Asked Questions
Welcome to our FAQ page. Below you’ll find answers to the most common questions about our services, solutions, processes, and support.
If you have a question that isn’t covered here, feel free to contact us and our team will be happy to assist you.
General Questions
1. What does Brainious Tech do?
Brainious Tech is a full-service technology company offering advanced IT and electronic security solutions. Our services include IT infrastructure design, managed IT support, surveillance systems, technology transformation, access control, fleet monitoring, power backup, broadcast media solutions, and more.
2. Who are your services for?
We work with a broad range of clients including private companies, public institutions, government agencies, schools, healthcare organizations, financial institutions, logistics providers, and broadcast media houses.
3. Where are you located? Do you serve clients nationwide?
Yes, we are headquartered in Lagos, and we serve clients nationwide. We also have the capacity to provide remote IT support and system deployment across multiple locations.
I.T Services & Infrastructure
4. What is included in your IT Infrastructure services?
Our IT Infrastructure services include network design and installation, data center solutions, cloud integration, cybersecurity implementation, structured cabling, server setup, and business continuity planning.
5. Do you offer cloud migration services?
Yes, we provide cloud migration services that include assessment, planning, deployment, and post-migration support. We handle migrations to private, public, or hybrid cloud environments based on your business needs.
6. Can you manage our entire IT department?
Absolutely. Through our Managed IT Services, we act as an extension of your in-house team. We handle proactive monitoring, maintenance, helpdesk support, system updates, and IT asset management so you can focus on your core business.
Surveillance, Security & Access Control
7. What types of surveillance systems do you install?
We install advanced IP-based CCTV systems, AI-powered surveillance cameras, remote monitoring setups, and systems with facial recognition and motion detection capabilities. These solutions are scalable for both small businesses and large facilities.
8. How secure is your access control system?
Our access control solutions are built using industry-grade encryption and multi-factor authentication. We offer biometric systems (fingerprint, face, retina), RFID cards, mobile-based access, and layered security with centralized control.
9. Can your surveillance systems be integrated with mobile devices?
Yes, all our surveillance and access control solutions come with secure mobile access. You can monitor, control, and receive alerts directly from your smartphone or tablet from anywhere in the world.
Fleet Management & Time Systems
10. How does your fleet surveillance system work?
Our fleet solutions use GPS and telematics to provide real-time vehicle tracking. The system monitors speed, location, route history, driver behavior, and provides analytics for optimization and safety.
11. Do your time and attendance systems work for remote teams?
Yes, we offer both on-site and cloud-based time tracking systems. Remote staff can clock in via mobile or biometric-enabled devices with real-time syncing and geo-location tagging for verification.
12. Can your attendance systems integrate with our payroll software?
Definitely. Our systems support integration with a wide range of payroll and HR platforms, ensuring a seamless flow from attendance data to salary processing.
Technology Transformation & Media Solutions
13. What does technology transformation involve?
We help businesses modernize their operations by implementing cloud infrastructure, automation, AI tools, mobility solutions, and custom applications tailored to their workflow and long-term objectives.
14. Do you provide broadcast media support for live events?
Yes, we offer studio setup, live streaming infrastructure, digital signage, and broadcasting equipment for media houses, churches, event planners, and more. We ensure your content reaches your audience reliably and in high quality.
Power Backup & Energy System
15. What backup power solutions do you offer?
We provide a wide range of solutions including Uninterruptible Power Supply (UPS), inverters, battery storage systems, and solar energy installations for continuous power during outages.
16. Can your backup solutions power an entire office?
Yes, we design scalable power solutions based on your energy needs—from individual server rooms to entire buildings—ensuring continuity for all critical operations.
Process & Support
17. How do we get started with your services?
It starts with a consultation to understand your business needs. We then propose a custom solution, outline the implementation process, and onboard your team with minimal disruption to operations
18. Do you offer after-sales support and maintenance?
Yes. All our installations and solutions come with warranty and optional support contracts that include system monitoring, troubleshooting, updates, and periodic maintenance.
19. How long does it take to implement a solution?
It depends on the scope. A simple surveillance installation may take a few days, while an IT infrastructure or digital transformation project may span weeks. We provide a clear timeline and milestone pan for every project.
20. Are your services scalable as we grow?
Absolutely. Our solutions are designed with scalability in mind. As your business expands, our systems can be easily upgraded or extended to accommodate growth.
Billing & Contracts
21. Do you work on project-based or retainer models?
We offer both. Depending on your needs, you can engage us for one-time project delivery or ongoing support under a service-level agreement (SLA).
22. What payment methods do you accept?
We accept bank transfers, corporate cheques, and other secure payment methods. For long-term engagements, we also offer structured payment plans.
23. Can you work within our budget?
Yes. We offer flexible service packages and will work with you to create a solution that fits your operational requirements and budget constraints without compromising quality.
Still Got Questions ?
Our team is here to help you make the right technology decisions for your organization.
Contact Us today for personalized support or to request a quote.